Tsars Gold Train FAQs
We understand that you will have many questions about booking this exceptional Trans-Siberian experience. The most frequently asked are below but please do not hesitate to contact us about any further questions you have and we will be delighted to help. You can call our UK office on+44 020 8816 8925 or use the email form at the bottom of this page.
How Far in Advance Do I Need to Book ?
The Tsars Gold is an exclusive Trans-Siberian trip with very limited departures through the year. Consequently we strongly advise our clients to book as far in advance as possible to avoid disappointment. This particularly applies to the higher level cabins which there is strong demand for. Many people book at least 1 year in advance and often longer.
Is the Trans-Siberian Safe to Travel ?
Many years back it had something of reputation but those times are long gone and the trip is now safe and trouble free for the vast majority of people. Your train is a private train so access is tightly controlled and our guides have your safety foremost in their minds throughout your trip with us.
Can You Book International Flights for Us ?
Absolutely! Our ATOL license means that we can book international or indeed internal flights. We get particularly good access to the best deals on British Airways as we are an appointed operator. Just let us know which airports you want to fly from or to and we will be more than happy to give a quote.
Are Your Tours Financially Protected ?
Yes! All our trips come with financial protection either through our ATOL – license number 10287 – if the trip includes a flight or insurances which comply with the UK package travel regulations for any trip that does not include a flight. In addition our ABTA membership – number Y1699 – means we must adhere to their strict code of conduct.
Can You Obtain & Advise on the Visas for Us ?
The visas can be quite complex so we recommend using a specialist visa agent and have an arrangement with CIBT VisaCentral who offer a reliable service for all the visas you will need for your trip. Of course, we provide all the necessary documentation which must accompany your application.
Can You Book St Petersburg for Us ?
Yes! We can book pre or post tour St Petersburg programs. As our St Petersburg tour is private it can be tailored to your exact requirements from the number of nights to hotels and day tours. We can also arrange tours of the fabulous Golden Ring cities to the North East of Moscow.
Can You Book Extensions in China for Us ?
Yes! We can book an extensive range of trips throughout China and Tibet designed to complement and enhance your Tsars Gold tour. Our sister company “The China Travel Company” is a leading China tour operator offering a fantastic range of tours.
What Is the Difference Between the Train Cabin Classes ?
Selecting the right cabin for your trip is essential. Consequently we have put together a detailed section on the different types of train cabins available on the Tsars Gold. Please click here to explore our section on cabin classes.
Is It Better to Start the Trip in Moscow or Beijing ?
For the most part it is down to personal preference whether you decide to start the trip in Beijing or Moscow. The trip starting in Beijing is one day shorter (mostly to do with the time difference working in favour) and so a little cheaper. There are also more English language departures available starting in Beijing so more flexibility on dates.
What Are the Booking and Payment Terms ?
Booking is straight forward once you have decided which departure date you wish to take and we have agreed on any extensions or add-ons at the start and finish of your trip. We will ask you to complete our booking forms and once we have your trip confirmed we ask for a non-refundable deposit of 20% of the total tour price plus any international flights we are booking for you. Full payment is required 90 days before the trip start date.
Please Read the Following Important Information
► The minimum number of participants required for a trip to run is 120.
► We regret that due to the intricate logistics of this tour, itinerary changes are sometimes unavoidable.
► International flights, tips, beverages, visa fees and any services not mentioned are not included in the price.
► Tsars Gold Cancellation conditions:
Up to 90 days prior to departure: 20 % of total price
Up to 42 days prior to departure: 50% of total price
Up to 1 day prior to departure: 90% of total price
Any part of the programme that is missed because of late arrival is non-refundable.