FLEXIBILITY WITH BOOKING CONDITIONS
We’d like to emphasise that our approach to the coronavirus situation from the beginning has been to give our clients as much flexibility as possible.
PUBLIC TRAIN TOURS
If, up to 90 days of your date of departure, you are unable to travel as either you are prevented from leaving your home country by government guidance, or unable to enter the destination country as visitors are not permitted, then you can choose to either rebook your trip to a later date or receive a full refund.
Whether or not there is official guidance preventing you from travel, should you wish to rearrange your trip to a later date, or an alternative destination, you will be able to do so without charge up to 90 days in advance of your original departure date. Only additional costs for your new arrangements would be charged - these could be flight change fees or seasonal price differences.
As a smaller, independent company, we will always work with all our customers to find the best solution. We’d like to reassure you that should there be any future outbreaks or any other factors that prevent you from traveling, you will always be able to change or cancel your booking.
GOLDEN EAGLE LUXURY TRAIN
Book a 2021 or 2022 Voyage of a Lifetime by Private Train now and your deposit will be fully refundable until 31 March 2021, should you decide to cancel. Following this date, our standard terms and conditions will apply.
If your future trip is cancelled by us, for any reason, you will be eligible for a full refund. We will also enable you to transfer your booking to another date, up to 60 days before departure, if you are unable to travel due to the government restrictions in your country of residence or the countries you are due to visit on your trip with us.
TSARS GOLD PRIVATE TRAIN
If we cancel a trip your payment to us is fully refundable or you can book to a new date free of charge. If you wish to change the date of a trip that is still scheduled to run there is no change penalty to do so although you will need to pay any difference in price.
IMPERIAL RUSSIA TRAIN
If we cancel a trip your payment to us is fully refundable or you can book to a new date free of charge.