COVID 19

TRANS-SIBERIAN UPDATES & INFORMATION

AN UPDATE FROM US – JUNE 2021

Firstly a big thank you to all our customers who have chosen to re-book their trips to a later date. By doing so you have not only helped us, but all our local partners and many of the local people and communities in through Russia, Mongolia and China who depend on tourism for their living.

As things stand, we will be reviewing all our tours at 60 days before travel. We will contact each customer at that point to discuss the different options.

We are an independent and well established family run company that has been going for over 12 years. As many of you will know we also operate The China Travel Company and The Latin America Travel Company.

We would like to reassure all our customers that we are financially secure. We offer the gold standard of consumer protection through our ATOL license, ABTA membership and additional IPP insurance. This means all monies paid to us are 100% protected.

Many of you are now starting to contact us about your 2022 and 2023 travel plans, and we are ourselves looking forward to riding the rails across Russia as soon as we can!
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Chris Stanley - Founder - Headseast & The Trans-Siberian Travel Company
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BOOK WITH A TOUR OPERATOR YOU CAN TRUST

"Want to thank The Trans-Siberian Travel Company for their amazing client service. We have been planning a holiday of a lifetime with our children on the train when COVID19 hit. Not only had they spent a lot of time with us at the end of last year helping us plan every detail for us to travel as a party of 5 with children included but when the situation worsened and the train was cancelled they dealt with our deposit queries with-in a matter of a couple of days. We will absolutely rebook as still an experience we want to have and we will rebook with them, their knowledge and professionalism have impressed us. Thank you."

THE TAYLOR FAMILY

London, UK

COUNTRY SITUATIONS

RUSSIA REOPENS TO TOURISTS

Russia has now reopened to tourists and Russian visa centres are issuing tourist visas to most nationalities. Direct flights to Russia from the UK resumed on the 2nd June 2021. However, there are still quarantine requirements in place for UK citizens on arrivla in Russia. There is a risk this situation may change of course but we think this will diminish the further into summer we go.

MONGOLIA TO OPEN IN JULY

There are rumours that Mongolia will open to fully vaccinated tourists from the 1st July 2021. At the moment it is unclear if this will be just for tourists flying in or if this will also cover land border entry points.

CHINA REMAINS SHUT

China is yet to reopen to tourists and we believe it is unlikely to in 2021. If your trip was due to visit China as part of the tour we are happy to change your itinerary so that it remains inside Russia using either the Trans-Siberian or BAM (Baikal Amur Mainline) routes to or from Moscow  or Vladivostok. Just ask us for more details.

TRAFFIC LIGHT SYSTEM FOR UK BASED CLIENTS

UK based clients will be familiar with the "traffic light system" of travel - Red, Amber and Green. Currently Russia, Mongolia and China are all Amber but only Russia is open for tourism.

Our policy with regard to trips is as follows:

- A trip to a Green country can go ahead as normal and usual booking conditions apply.

- An Amber holiday can go ahead and our standard booking conditions apply. However, we will consider a rebooking request subject to any change fees charged by local suppliers or airlines which we would aim to minimize. Our trade association, ABTA, provides extensive guidance and Q&As you can read by clicking here.

- A Red list holiday cannot go ahead and we will offer either to rebook or refund. We usually take a decision 60 days in advance of the start of your trip with us.

COVID-19 PROTOCOLS IN PLACE

Your safety on our trips is paramount so our partners and us have put the following measures into place to do all we can to ensure your trip is as safe as possible.

PROTOCOL FOR ALL PUBLIC TRAIN TRIPS

★ Hand sanitiser will be provided on arrival at each destination for your personal use.
★ Guide and drivers are to wear masks both as per local rules but also if the client wishes them to do so even if local rules don’t require the wearing of masks.
★ Vehicle interiors to be throughly cleaned between different groups of clients.
★ Accommodation adheres to Covid measures with an emphasis on thorough cleaning and making sure distancing measures are followed.
★ Local suppliers have agreed procedures in place in case of illness.
★ Our guides and drivers are either regularly tested or will have been vaccinated against Covid 19.
★ All our suppliers have passed the World Travel and Tourism Council (WTTC) “Safe Travels” certification.

PROTOCOL FOR GOLDEN EAGLE LUXURY TRAIN TRIPS

Click here to download a PDF of the measures Golden Eagle have put in place.

PROTOCOL FOR TSARS GOLD TRAIN TRIPS

Click here to download a PDF of the measures Tsars Gold have put in place.

FLEXIBILITY WITH BOOKING CONDITIONS

We’d like to emphasise that our approach to the coronavirus situation from the beginning has been to give our clients as much flexibility as possible.

PUBLIC TRAIN TOURS

If, up to 60 days of your date of departure, you are unable to travel as either you are prevented from leaving your home country by government guidance, or unable to enter the destination country as visitors are not permitted, then you can choose to either rebook your trip to a later date or receive a full refund.

Whether or not there is official guidance preventing you from travel, should you wish to rearrange your trip to a later date, or an alternative destination, you will be able to do so without charge up to 90 days in advance of your original departure date. Only additional costs for your new arrangements would be charged - these could be flight change fees or seasonal price differences.

As a smaller, independent company, we will always work with all our customers to find the best solution. We’d like to reassure you that should there be any future outbreaks or any other factors that prevent you from traveling, you will always be able to change or cancel your booking.

GOLDEN EAGLE LUXURY TRAIN

Book a 2021 or 2022 Voyage of a Lifetime by Private Train now and your deposit will be fully refundable until 31 August 2021, should you decide to cancel. Following this date, our standard terms and conditions will apply.

If your future trip is cancelled by us, for any reason, you will be eligible for a full refund. We will also enable you to transfer your booking to another date, up to 60 days before departure, if you are unable to travel due to the government restrictions in your country of residence or the countries you are due to visit on your trip with us.

TSARS GOLD PRIVATE TRAIN

If we cancel a trip your payment to us is fully refundable or you can book to a new date free of additional costs. If you wish to change the date of a trip that is still scheduled to run there is no change penalty to do so although you will need to pay any difference in price.

IMPERIAL RUSSIA TRAIN

If we cancel a trip your payment to us is fully refundable or you can book to a new date free additional costs.

START PLANNING YOUR TRIP FROM THE OPTIONS BELOW

Planning Route Options

Map of the Trans-Siberian railway showing the major stops and popular places to visit as well as the Trans-Mongolian and Trans-Manchurian routes.

Planning Where To Stop

The Trans-Siberian Travel Company's selection of the best places to visit in Russia, Mongolia and China for your trip of a lifetime.

Planning When To Go

The best months of the year to take a Trans-Siberian rail tour - and when not to! Do you prefer the idea of a summer trip, a winter trip or fall colours of autumn?

Planning The Trains

A guide to the main trains used in our The Trans-Siberian Travel Company's tours, differences between first and second train classes and life on board.

Planning Experiences

The staff of The Trans-Siberian Travel Company came up with this list of the best experiences on offer though Russia, Mongolia and China.

Planning Accommodation

From modern to soviet hotels, Mongolian Gers, Siberian Home Stays to traditional style Chinese courtyards, the right hotel selection can make your trip!

Planning Money To Take

What currency to take on a Trans-Siberian tour - Russian Roubles? Mongolian Tugrik? Chinese Yuan RMB? US Dollars? Euros? Find the answers here.

Planning Visa Requirements

Most nationalities will need a visa for their Trans-Siberian trip - find out more information about Russian, Mongolian and Chinese visas here.

Planning Vaccinations

Vaccination and inoculations needed or recommended for a Trans-Siberian trip visiting Russia, Mongolia and China. Updated for Covid-19.

Planning FAQs

Our guide to the most frequently asked questions when planning your rail tour and holiday along the Trans-Siberian routes.

Planning Top Tips

Top Tips for a Trans-Siberian railway adventure based on experiences both good and bad from the trips we have done with specific lists for Mongolia and China.

Planning Reading List

The Trans-Siberian Travel Company's suggestions for a good read as you travel along the greatest railway in the world including reading lists for China, Russia and Mongolia.

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☎ UK +44 (0) 20 8816 8925info@thetranssiberiantravelcompany.com
All trips are operated by HeadsEast Ltd | UK Company number 6717612 | © Copyright 2008-21 HeadsEast Ltd
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We hold ATOL license 10287 so booking with us gives you 100% financial protection. We are also members of the Association of British Travel Agents. ABTA has strict membership requirements and we are required to adhere to the associations high standards. Our ABTA number is Y1699.
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